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Shipping & Refund Policy

Shipping & Delivery

How much does it cost me to have a Kangaroo Fit product delivered to my home ?

It is free for all orders worth above Rs.2000/- (MRP). 

When will my order get shipped ?

After your payment confirmation, our operations team ensures that your order is shipped within next 48 working hours. Generally, orders received between 10.00 AM of previous day to 9.59 AM of current day, will be taken for shipment processing for that current day.

What is the estimated delivery time ?

It is our policy mandate to have the product delivered to you within 3 working days. There may be circumstances beyond our control where this timeline may get stretched to 7 working days of purchase. However, this delivery time assurance cannot be maintained for deliveries to remote areas, non-serviceable areas by our logistics partner, political disturbances, civil disturbances and natural calamity of any kind.

Who will deliver ?

We process the national delivery only through reputed couriers. Right now, “XpressBees & Delhivery” is our preferred logistics partner. If there is no courier service available in your area by this logistics service provider, we will ship your item after finding a suitable courier agency or by India Post.

Are there any hidden costs (sales tax, octroi etc.) ?

Our MRP is all inclusive and no more. There are no extra taxes, hidden costs or additional shipping charges you need to pay while receiving your goods. The price mentioned on the website is the final price. What you see is what you pay.

Does Kangaroo Fit deliver internationally ?

Yes. Delivery time and Shipping cost for international deliveries may differ.

Can I change my shipping address after I have placed an order ?

Yes. You can do so by emailing us to care@kangaroofit.in, provided your order is not initiated for the shipment process.


Refund and Returns Policy

If for any reason, you would want to return or exchange the product, we’d be unhappy of course 🙁 but here’s all you need to know. 

  • To initiate your returns or exchange please write an email, call +91 6369526913 provide you order id. 
  • We will initiate a return/exchange pickup, you can expect further communication via SMS/Email.
  • Please send the product(s) back to us in its original condition.
  • Keep the receipts and tags on! No return, exchange and refund-backs if they’re off.
  • Try to use the Kangaroo Fit cover to pack the product.
  • You’ve got 10 days to return them.
  • However, we do not offer returns/ exchanges on all promotional purchases
  • Products you may want to return must be unused, unworn, unwashed and undamaged.
  • Please note that we do not accept returns or exchanges on items valued at rupees less than 399.00 or less 

Refunds

In case you’ve cancelled an order or returned a product. Here’s a few things you’ll have to remember:

  • Once we receive the item – we’ll send you an email/SMS to let you know of approval/rejection of your refund.
  • Once the refund is approved – the amount will be credited and reflected via your original mode of payment within 5-7 days.

If you had a less than great shopping experience with us, please write to us and tell us why, at care@kangaroofit.i